Data Deletion Instructions

Effective date: 19 October 2026

SprintChat is VertexSprint's WhatsApp and Instagram messaging automation and CRM dashboard for businesses. It connects to Meta through our app, VertexSprint Automation. If you have messaged or commented on a business that uses SprintChat, you can ask for the data held about you to be deleted at any time. You can also ask for access, correction or nomination, or withdraw consent — see our Privacy Policy.

Request deletion

1. Use the form at vertexsprint.com/data-request (choose "I messaged a business that uses SprintChat"), or email admin@vertexsprint.com with the subject "Data deletion request".
2. Include your Instagram username or your WhatsApp number (with country code), so we can find your data. If you know which business you messaged, include its name too.
3. We may ask you to confirm the request from the same account or number, to protect against requests made by someone else.

What we keep: the DPDP Rules, 2025 require processing logs to be kept for one year for security purposes, so a limited log of message processing may be kept for up to one year from when it was created, and then deleted. We also keep a record of your deletion request for one year after it is closed, to show that we handled it.

Messages you sent also exist in Instagram or WhatsApp themselves, which are run by Meta. Deleting data from SprintChat does not delete it from Meta's services. To manage that data, use the settings in the Instagram or WhatsApp app.

Remove the app from Instagram

If you connected an Instagram account to VertexSprint Automation, you can remove its access at any time:

1. Open Instagram and go to your profile.
2. Open Settings, then Apps and websites.
3. Find VertexSprint Automation under Active and select Remove.

Removing the app stops new data from being shared with SprintChat. To delete data we already hold, also send the request above.

Not satisfied?

Contact our Grievance Officer at admin@vertexsprint.com. If you are still not satisfied, you can complain to the Data Protection Board of India.

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